Refund Policy

1. General Policy

All subscription payments are processed by our Merchant of Record and PCI-DSS compliant payment processor — Waffo Pancake — or the provider indicated at checkout (such as Creem). qrcodemaker bills subscriptions (Free, Pro, Enterprise) with automatic renewal. Because our digital Service is delivered immediately and is intangible in nature, subscription fees are generally non-refundable, except in the cases listed in Section 2 below.

2. Refundable Situations

• 7-day guarantee for first-time subscribers: first-time subscribers may request a full refund within 7 days of the first charge, provided that usage has not exceeded 30% of the plan quota.
• Duplicate charges: charges duplicated due to a billing error are refunded in full.
• Verified service interruptions (over 72 hours): prolonged interruptions caused by us are compensated with a prorated refund or a service extension.
• Statutory rights: where applicable law grants a right of withdrawal or refund (such as the EU/UK fourteen-day cooling-off period), those rights are preserved.

3. Non-refundable Situations

• Fees for billing periods already consumed (other than the cases in Section 2)
• Refund requests made more than 30 days after the initial annual subscription purchase
• Accounts closed for violation of our Terms of Service or Acceptable Use Policy

4. Cancellation

You can cancel your subscription at any time from your profile page (Subscription → Cancel) or by emailing cancel@qrcodemaker.tech from your registered email address. Upon cancellation, your plan remains active until the end of the current billing period and does not renew — no further charges apply to subsequent billing periods.

5. How to Request a Refund

Send your refund request to refunds@qrcodemaker.tech including your account email, the transaction ID, and the reason for the refund. We will confirm within 2 business days, and approved refunds are returned to the original payment method within 5–10 business days.

6. Billing Disputes & Chargebacks

If you believe a charge is in error, please contact billing@qrcodemaker.tech first — we commit to responding within 2 business days and resolving confirmed billing errors within 5 business days. If you dispute a charge through your bank instead, your subscription will be suspended pending resolution.

7. Contact

For refund requests, contact our team at refunds@qrcodemaker.tech. This policy is also shown at checkout before purchase.